JOB SUMMARY:
We are seeking a detail-oriented, reliable, experienced restaurant supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our customers and motivate our staff to ensure excellent customer service.
DUTIES AND RESPONSIBILITIES:
Oversee all front of the house restaurant operations
Ensure customer satisfaction through promoting excellent service
Respond to customer complaints tactfully and professionally
Maintain quality control for all food served
Analyze staff evaluations and feedback to improve the customer’s experience
Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
Oversee health code compliance and sanitation standards
Look for ways to cut waste and decrease operational costs
Generate daily, weekly, and monthly reports
Ensure that new employees are trained and provide ongoing training for all staff
Supervise the team and act as the main liaison between customers and hotel staffs
Assigning duties and coordinating operations to ensure customers are happy
Perform any other duty as may be assigned from time to time
REQUIREMENTS AND QUALIFICATIONS:
Diploma in Hospitality Management, Food and Beverage or other related field preferred
A minimum of 5 years’ experience in hotel or hospitality industry as a supervisor.
Front and back of house experience is a plus
Strong working knowledge of food and beverage service
The ability to manage in a diverse environment with focus on client and customer services
Ability to communicate effectively with clients, senior management, and all staff
Ability to respond effectively to changing demands
Computer literate
Strong supervisory and leadership skills
Planning and reporting skills
Decisive and critical thinker
Honesty and high level of integrity
Applicants who meet the above are required to send their applications to recruitment@optiven.co.ke with “RESTAURANT SUPERVISOR” being the subject of the email with detailed CV names & addresses of three referees. Only shortlisted candidates will be contacted.
Apply via :
recruitment@optiven.co.ke
