Restaurant Manager Team Member-FOH

Job Summary:
As a Restaurant Manager for a Quick Service Restaurant (QSR), you will lead the management of all aspects of the restaurant through coaching, developing, motivating, and engaging your team. You will create a culture that focuses on People, Process, and Product to ensure a seamless customer experience. You will be responsible for overseeing daily operations, managing employees, controlling costs, and driving sales.
Main Outputs and Responsibilities:
Operational Management

Manage all aspects of the restaurant’s daily operations, including food preparation, customer service, inventory management, and equipment maintenance.
Maintain high standards of cleanliness, sanitation, and safety throughout the restaurant.
Ensure compliance with all health and safety regulations, including proper food handling and storage procedures.
Implement and enforce company policies and procedures, including those related to cash handling, security, and customer service.
Monitor restaurant performance metrics and implement corrective action plans as needed.

Employee Management

Train, develop, and motivate employees to provide excellent customer service and maintain high operational standards.
Foster a positive work environment by promoting teamwork, communication, and accountability.
Manage employee schedules, ensure adequate staffing levels, and control labor costs.
Conduct regular performance evaluations and provide feedback to employees to drive continuous improvement.
Handle employee relations issues, including disciplinary actions and grievances, in compliance with company policies and legal requirements.

Sales and Marketing

Develop and execute strategies to drive sales growth and increase profitability.
Monitor and analyze sales trends, adjust pricing and promotions as needed to maximize revenue.
Develop and execute local marketing initiatives to increase brand awareness and drive customer traffic.
Conduct competitive analysis to stay informed about industry trends and best practices.
Foster a culture of sales excellence by setting clear sales goals and incentivizing employees to achieve them.

Financial Management

Monitor and control restaurant costs, including food, labor, and other expenses.
Prepare and manage budgets, forecast sales and labor needs, and analyze financial reports to identify opportunities for improvement.
Ensure accurate inventory tracking, ordering, and receipt of food and supplies.
Manage cash handling and banking procedures to ensure compliance with company policies and procedures.
Maintain accurate and timely records of all financial transactions.

Customer Experience

Create a customer-focused environment by providing exceptional service and quality products.
Monitor and respond to customer feedback to ensure satisfaction and loyalty.
Utilize customer feedback tools to understand the key drivers and blockers for guest experience and develop appropriate tactics to resolve opportunity areas.
Ensure that all menu items are prepared and presented according to company standards.
Maintain a clean, welcoming, and organized restaurant environment that reflects the brand image.

General

Act as an ambassador for the company and brand at community and commercial events.
Attend and contribute to regular business reviews with upper management.
Ensure that all paperwork is completed accurately and within the required timeframe.
Embrace and embed new and/or changes to company systems and processes.
Follow-up on any issues arising from health and safety audits to ensure corrective action is taken as required.
Provide support to other restaurants and share best practices with your peer group, as required.

Qualifications and Experience:

Bachelor’s degree in business or hospitality management.
3-5 years of experience in QSR management, with a proven track record of success in driving sales, controlling costs, and managing teams.
Excellent communication, interpersonal, and leadership skills.
Strong problem-solving, analytical, and decision-making skills.
Proficiency in Microsoft Office and restaurant management software.
Ability to work flexible hours, including nights and weekends.

go to method of application »

Send you application and answers to below questions to david.njoroge@famousbrands.co.za in one pdf document quoting Restaurant manager adv 23032023, Team member FOH adv 23032023 as the subject line.

Apply via :

david.njoroge@famousbrands.co.za