Job Responsibilities
The following are the duties and responsibilities:
Answer the phone politely using a friendly and professional tone.
Check the reservation book for reservations for the next meal period.
Introduce guests to their server
Distribute reservations among all servers equally, informing them of all information necessary.
See that the reservation signs are placed on the tables.
Inquire with the kitchen what the daily specials are for the shift.
Always handle guests in a professional manner
Respond emails regarding reservations and keep track of them.
Always remember you are the first and the last person the customer sees. Therefore you are their first and last impression.
Always be present at the hostess’s station at all times while on duty
Welcome guests at the entrance.
Make contact with guests as they leave the restaurant
Requirements
Diploma in Hotel Management
Minimum 1 year experience as a hostess in a busy restaurant
Ability to multi task
Good attitude and customer service skills. Should be a people person.
Ability to work in a team
