Key Responsibilities:
• Monitor and review regularly the room & rates availability, status, close-out dates and overbooking. • Extend full cooperation within and between other departments. • Inform the revenue manager in situations like overbooking & consult before making critical decisions. • Observe and maintain reservations and room guest service systems, procedures and company policies. • Assist in rooms and guest service functions as needed. • Monitor and coordinate group reservations activities with the sales department. • Check and ensure the jobs assigned are effectively completed. • Conduct daily briefing and De-briefing. • Communicate effectively with guests and other staff. • Administer personnel action on leaves, overtime requests and disciplinary actions. • Understand job descriptions of all positions in the company. • Check and improve all service standards established by the company. • Motivate staff to grow within the company. • Provide training to all staff in the department.
Qualification:
• Must have a bachelors degree in business Administration, Marketing or relevant discipline. • Minimum of 3 years in a similar role. • Knowledgeable in the reservation operations and related applications. • Good command of English both written and verbal. • Good communication and interpersonal skills.