Job Description
To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
To provide service that is sincere, warm and enthusiastic, ensure residents’ satisfaction
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Book room reservation requests, enter rooming lists, and update accurate information in the system
Recommend property facilities and assist guests with information and special requests
Qualifications
Diploma in Front Office/Hotel Management or related field
Previous experience in a similar capacity is required
Proficiency in English, foreign language is an added advantage
Guest focused personality is essential
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
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