Job Description
Use of the hotel PMS to process and input all reservations types within the same working day
Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
Ensuring accurate data is recorded for all reservations
Upkeep of all reservation records
Ensuring timely communication with guests in line with company policy and procedure
Maintain a positive selling approach to maximise yield in both occupancy and rates.
Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests
Handle Group and Individual Reservations inquiries according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
Aims to upsell rooms and other services to maximize the profitability of the company
Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
Liases and cooperates with other departments as needed
Creates reports or partake in projects as directed by management
Assists other sections as and when needed
Qualifications
Diploma in Hotel Management or related field
Minimum of 1 year experience in a similar role in a 4/5 star Hotel
Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
Have a strong sales focus and the ability to upsell the hotel features
Sound Knowledge & application of OPERA
High level of attention to detail
Team player with high level of initiative & the ability to work autonomously
Excellent written and verbal communication skills
Intermediate knowledge & application of Microsoft packages & PC usage
Exceptional organisational & time management skills
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