Job Description
Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
Confirming reservations and entering all room reservations into the reservations system Opera
Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
Handling all incoming telephone calls, internet bookings, emails and faxes
Ensure all back up is attached to the daily folder that is distributed to the Front Office.
Qualifications
Bachelor’s degree in hotel management or relevant education for this role.
1 to 2 years work experience in a similar position is preferably in a luxury hotel
Experience as a reservations agent is required.
Strong interpersonal and communication skills.
Enthusiastic, stress resistant and professional communicative skills
Ability to remain calm during difficult situations in a very busy environment
Excellent command of English, other languages would be an added advantage
Knowledge of reservations systems and operating systems including Opera
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