Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.
Duties & Responsibilities
Issuing hotel vouchers and reservations arrangement of local and international tours
Following up on confirmation of booking vouchers
Reconfirming guests flight tickets before Safari
Making provisional bookings for our guests
Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administer the same with the approval of the Tour manager.
Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
Ensure clients’ special requests especially on accommodation & room specification.
Designing Safari Packages for all tours
Processing payments for suppliers for accounts to make the necessary arrangements for payments.
Briefing tour leaders before safari.
Maintaining excellent communication with all our suppliers, local and overseas agents.
Booking flights as per Company’s specifications
Preparing files and itineraries with all the information and advance requesting of all services included in the programs.
Qualifications
Degree or Diploma in Tourism Management or its equivalent
Minimum of at least 3 years’ experience in a busy Tour and Travel Company
Proficiency in Computer skills especially GRANIT system
Must have excellent guests’ service and communication skills
Excellent time management skills and keen to details.
Attention to details and high level of accuracy
Excellent interpersonal and organization skills
Ability to make quick and balanced decisions
Can work on late evening/ night shift.
A Team player
