Your day-to-day
Direct Tele-collections
Speak to tens of customers every day and help them build plans to clear their Apollo loan on time
Meet daily, weekly, monthly and season-long targets for different metrics including Promises to Pay (PTP) booked, PTPs upheld, calls attempted and completed, etc.
Creatively determine alternative ways to reach evasive farmers
Demonstrate both compassion and toughness to ensure that customers always take your calls and trust your advice
Creatively Use Technology
Utilize individual dashboards to motivate yourself, set and accomplish goals, track how you are performing relative to your peers, and identify areas for improvement
Use special technological tools to make special plans with customers that will maximize their chance of repayment
Support the engineering team in continually improving the provided tools by sharing feedback about bugs or areas for technological improvement
Distill feedback received from farmers to guide strategy
Collaborate and See The Big Picture
Share strategies that you’ve developed with the entire team to help others improve
Think critically about the larger themes you encounter in your conversations with customers and be ready to provide insight to repayments leadership
You have:
Work extremely hard and always show up with energy and enthusiasm
Have a deep knowledge of Apollo’s business and customers
Seek constructive feedback on how to improve
Understand how to interpret data and draw conclusions independently
Be motivated by incentive-heavy compensation
Have strong analytical and problem-solving abilities
Communicate fluently in both Swahili and English (bonus for more languages!)
Having a collections background is an added advantage
We:
Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
Make magic happen to solve hard problems and always come with solutions when challenges arise
Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
Offer a dynamic environment that fosters talent, collaboration, and growth
Take pride in our work and share the responsibility to see it through from conception to deployment
Back up our talk with a competitive compensation and benefits package and challenging projects
Value autonomy, honesty, transparency, and respect
Are excited to hear from you!
Apply via :
jobs.lever.co
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