Key Responsibilities
Tenant management: From onboarding/lease to tenant exit/move-out in liaison with the senior field officer including handling/resolving the tenant complaints, inquiries and requests
Rent Management: Ensure timely payment of all rent on or before the first (1st) day of every month
Business development: Participate in growing the business by bringing in new clients in liaison with the senior field officer
Client management (complaints, requests, inquiries)
Landlord Payments: Ensure landlords (statements/returns) are paid within the timelines provided in their respective service contracts in liaison with the senior field officer
Property Occupancy: Let out the properties to capacity
Adherence to the Standard Operating Procedures;
Repairs & Maintenance: Inspect property conditions and coordinate maintenance, cleaning, repair activities in liaison with the supervisor and or landlord
Utility Services: Ensure all services are available to tenants and report any interruptions for restoration. Ensure tenants utility services consumptions are metered and charged. It will be the responsibility of the field officer follow up payment of the charges along with the monthly rent.
Timely reporting of all/any incidences affecting the properties to the clients through the senior field officer
Any other or further duties as is necessary
Key Qualifications
A bachelor of commerce degree or other business degree from a recognized university
A bachelor’s degree in Real Estate will be an added advantage
Experience in real estate.
Diploma in business related course coupled with proven work experience will be considered
KCSE mean grade C+ minimum
Fluent in spoken and written English.
Computer literacy; working knowledge of MS Office suite
Ability to operate and understand personal computer functions and company utilized software packages
Proven work experience as a property field officer or similar role
Excellent communication skills, both verbal and written
Strong organizational and time management skills with ability to prioritize wisely
Good customer relationship management skills
Excellent interpersonal and conflict resolution skills
Good understanding of basic accounting practices
Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
Commit to professional development and career growth
Undertakes to perform above duties in strict compliance with the Company policies and all other applicable local and/or international laws
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