Key Responsibilities
Identifying both prospective and existing clients needs then match them with the solutions we provide to grow the business
New client’s acquisition
Properly educating the clients on our product terms and conditions
Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability.
Analyzing business activities to identify and avoid funding high risk ones.
Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure Build a good self and company reputation to grow customer loyalty
Always ensuring you have polished first contacts/impressions with clients.
Being respectful and diligent when dealing with people
Being effective in handling customer complains.
Qualifications
Bachelor’s degree/Diploma in any business-related course
MUST have a minimum of 2 years of experience in a similar role from a microfinance/microcredit Industry
Strong negotiation and communication skills.
Ability to handle difficult conversations tactfully.
Knowledge of revolving credit products and financial services regulations.
Proficiency in data analysis and collection software.
Commitment to ethical practices and customer service excellence.
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