Job Description
The Relationship Officer is responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients. Gaining new clients as well as maintaining existing ones, development of new loans prompts. The person also manages the loan repayment cycle and ensured adherence to policy and risk management
Key Responsibilities
Sales & Marketing
Selling all SBC products to potential and existing customers while meeting individual and business targets on a monthly basis.
Identify sales prospects and follow up on new leads and referrals resulting from field activity.
Verification of a file and counter checking to ensure that all supporting documentation attached are sufficient to process a loan.
Preparing and participating in weekly marketing and activation plans for promotion of
Company’s products and services.
Create market awareness for the company’s product.
Accurate and timely application to disbursement of loans to ensure adherence to TAT
CX & Relationship Management
Establish and maintain effective working relationships with clients.
Enhancement of customer experience, ensuring all customer queries/complaints are conclusively resolved within the required times timeline.
Follow up on updates of clients’ account statements, /status.
Repayments Management
Daily repayment follows up via cheque banking, pay bill payments and any other mode of
payment.
Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.
Ensuring timely customer repayments updates on the shared tools
Reporting
Daily, weekly and monthly performance reporting
Conduct/Compliance
Maintaining high levels of personal etiquette and conduct as stipulated in the company policies.
100% integrity
Requirements
Key Qualifications & Experience
Bachelors Degree in Accounting, Finance or Banking from a recognized institution
At least 3 years working experience in a credit-related role in the financial industry
Proficiency in ICT with strong MS Office and internet ability
Ability to interact effectively with all levels of Management and Stakeholders from varied backgrounds
Strong analytical and mathematical skills
Communication and interpersonal skills
Planning and organization skills
Problem solving skills
Apply via :
bridgetalentgroup.zohorecruit.com
