Job Purpose
The Relationship Manager, SME is responsible for achieving business growth for the Bank by sellin products within assigned market segments. The RM will be required to manage a portfolio of SME growth targets in Assets and Liabilities as well as revenues.
Key Responsibilities
Develop effective strategies to manage customer relationships, anticipate customer needs an superior quality service to position GAB as the market leader in this segment
To build and maintain productive and strategic relations with customers/ line manager/ stake the development and delivery of business solutions and revenue growth for the assigned sectors
Build existing and win new long-term customer relationships
Keep abreast of external factors influencing business e.g. economic, procedural and regulator
Ensure timely and accurate maintenance of customer and deal pipeline information as requir relationship performance regularly to ensure that the return is commensurate with the type of cus
Take timely and proactive corrective action to mitigate potential losses, exercising effective po stewardship and control.
Ensure strong cross-selling of existing and new products to existing and new clients; and in th maintain effective liaison with all relevant business units in the bank
Filing concise, but informative, call reports after customer visits (these should specify topics customer needs/ feedback, potential product needs, next steps, credit-relevant information etc.).
Build a high-quality client portfolio by effectively managing clients across the entire credit cycle bank’s liabilities, assets and non-funded income (NFI) in the SME banking sector, meeting set targe
Prepare and submit the branch periodic SME Business growth Plan.
Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential
Conduct consistent monitoring to prevent defaults on client’s payment, alterations in the clien to be aware of forthcoming client’s financial needs
Continuously scan the environment to identify fresh business opportunities and play an active development relevant to the SME Banking sector.
Evaluate credit proposals and ensure the credit applications are processed on a timely basis w set turnaround times.
Ensure continuous improvement in customer service and implement effective retention of customers within the SME banking framework.
Skills, Experience and Competencies
Business Degree from a recognized university with a major in Finance, Marketing and/or Economics
Relevant post graduate professional qualification AKIB will be an added advantage
Proven experience of at least 2 years in a similar position (relationship management, business banker)
Possess good Credit Appraisal Techniques and Report writing skills
Job specific competencies
Emotional Intelligence; Dynamic, individual with the ability to work under pressure. Excellent selling skills
Strong networking skills, for both internal and external networks
A passion for performance, teamwork, and achievement in a competitive and dynamic environment Hardworking, strategically minded individual with excellent self-leadership, organizational, and pla
Commercial awareness with good analytical skills.
Core Competencies required for the position
Customer focus- Ability to manage relationships through interpersonal skills
Personal development- Ability to acquire and apply new knowledge relevant to the role, keep policies, procedures and guidelines relating to the role
Team management- Demonstrate a positive approach to teamwork by sharing information an team effort
Performance management- Ability to set stretched targets and impose a high personal standard A – Ability to capture information accurately Cl Communication- Ability to communicate clearly and concisely
Apply via :
gulfafricanbank.com