JOB PURPOSE STATEMENT
To drive Diaspora Banking Customer acquisition, satisfaction, growth and retention through regular and well-planned engagement activities such as marketing and selling Retail Banking products to existing and potential diaspora customers.
To Provide personalized, prompt and efficient customer services to these customers whilst managing and controlling the operations of their accounts.
JOB SPECIFICATIONS
Academic:
Bachelor’s degree from a recognized accredited university.
Certificate of Proficiency in Insurance (COP) will be an added advantage.
Being a CISI fellow is an added advantage.
Professional:
In-depth knowledge of the local and Diaspora banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general commercial regulations and practices.
Appreciation of Diaspora banking as a proposition
Experience in conducting international market activations is an added advantage.
Interaction/ Understanding of CRM tools.
Desired work experience:
4-6 years banking experience in sales, customer service and relationship management.
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