As Relationship Manager Diaspora Banking, the Role holder will:
Ensure Diaspora business growth for the ABC Bank Group by growing the wallet share of group products within Diaspora banking and cross-sell other products and services of the Group to achieve portfolio growth and enhance value-added relationships with existing customers
Acquire new Diaspora customers as per the criteria outlined in the segment value proposition and reflected by the segment strategy and sales targets
Ensure business growth within the given portfolio as handed over by the various Diaspora agents
Establish contacts with agencies systematically and procure business from them. Working with different Government agencies such as Youth Development Fund, Foreign Affairs Ministry, and Kenyan Missions abroad especially in Europe & North America to gain exposure to the Kenyans abroad
Recognizing and referring cross-sell opportunities amongst all the clients within the Diaspora portfolio
Consistently meet or exceed sales budget for loans, deposits, revenue and Products per Customer (PPC)
Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs
Provide customer experience that is consistent across all customer touch points and be among the leaders in the financial services industry in terms of customer satisfaction, loyalty, retention and provide a differentiated experience from other providers in the market place
Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues
Manage and adhere to the KYC and AML policy
Ensure achievement of Total Quality Management
Skills, Competencies and Experience
The successful candidate will be required to have the following skills and competencies:
Bachelor’s or Masters Degree from a recognized Institution
At least 4 years experience in a similar role
Excellent interpersonal and communication skills
Strong sales skills
Diaspora experience including studying, working and living overseas is highly preferred
Ability to work under minimum supervision
Ability to travel abroad for Diaspora Market Activations
If you fit the profile, then apply today! Please forward your application enclosing detailed Curriculum Vitae to: recruitment@abcthebank.com by 10th August 2023.
Apply via :
recruitment@abcthebank.com
