Job Ref. No. JHIL063
Role Purpose
The job holder will be accountable for support in the retention of existing business, profitability, all to the targets set by maintaining and growing the relationship with the clients and intermediaries through the provision of excellent Customer
Main Responsibilities
Reporting, Monitoring, and evaluating service and compliance parameters.
Reporting on Quarterly Client Survey Review
Reporting on Service Feedback.
Tracking the team NPS Score +40
Tracking Premium Collection
Reporting on the status of Contract/ Policy Documents/TPAs
Tracking on the Renewal onboarding process (Timelines and renewal pack)
Tracking the lost schemes process
Member Education and review presentations
Tracking performance and customer feedback of major schemes
MI reporting on Retention activities
Review and Service Meetings
Maintain schedule reports on Quarterly Review and Monthly Service meetings.
Maintain schedule on member education
Maintain the wellness calendar and track its progress
Document feedback from the review and service meeting and their closure.
Monitor the VOC report and set TATs for closure.
Weekly reporting on retention activities.
Business Processing/Compliance/Operations
Track closure of Queries Regarding Cards and Membership.
Track progress of sent out renewal invites and Third-Party Agreements where necessary.
Track acknowledgments, signing and return of TPA and contracts.
Track acknowledgments of policy documents.
Track the premium settlement progress within the set TAT
Monitor the corporate onboarding tracker and ensure pending items are closed within the set TAT.
Track AML checks on lexis Nexis are closed
Review And Service Meetings
Maintain schedule reports on Quarterly Review and Monthly Service meetings.
Maintain schedule on member education
Maintain the wellness calendar and track its progress
Document feedback from the review and service meeting and their closure.
Monitor the VOC report and set TATs for closure.
Weekly reporting on retention activities.
Processes Tracking
Maintain a record of all reimbursement claims submitted.
Track closure of the reimbursement claims.
Track queries and complaints raised regarding reimbursement claims.
Maintain and analyze trends of schemes loss ratio.
Track request made by clients on the addition of providers.
Follow up closure of complaints on providers and claims statement.
Maintain a report on admissions and discharge.
Ensure queries occurring on admissions and discharge are closed within the set Tats.
Track to ensure Actuarial delivery timelines are adhered to.
Key Competencies
Health Benefits Plan Management
Sales and Customer Service
Strong IT Skills and database admin.
Presentation and public speaking skills
Portfolio management
Qualifications
University Graduate in business related degree com/Finance/Business Administration/Insurance Option/Marketing, or economics)
Proficient in the use of Microsoft office suite & packages (word, excel, PowerPoint and vision)
Professional insurance qualifications – CII/COP (Gen and Medical Papers) an added advantage
Knowledge of Actisure system – added advantage
Relevant Experience
3-5 years’ experience in the insurance industry preferably in client servicing. Experience in handling SME/Corporate clients/portfolio is a must.
Sales experience with a high closing ratio and excellent report writing communication andinterpersonal skills
go to method of application »
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 12th March 2023. Only shortlisted candidates will be contacted.
Apply via :
Recruitment@jubileekenya.com
