Regional IT Operations Specialist – ESA

Role Purpose:
Responsible for providing IT Operations support to country office IT leads in East and Southern Africa. This will include coaching, mentoring Country IT Staff, responding to IT support requests via Service Desk (JIRA), email, phone call or verbal reports, trouble shooting and performing assigned IT Operations projects.
 
Qualifications and Experience
Degree in Information Technology or related field with minimum 5 years of work experience.
Familiarity with network infrastructure and operating systems.
Working knowledge of Windows Servers and client operating systems (Windows XP, 7,8 and 10).
Well versed in installation, configuration and troubleshooting of Microsoft Office, Outlook and Skype for Business, SharePoint Online spaces.
Familiar with Microsoft technologies, Active Directory, Exchange and Office 365.
Knowledge of TCP/IP networking, Switches, Wireless, Routers and Firewall.
Knowledge to operate most ICT and office equipment
Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficu Tact and diplomacy are essential.
The ability to work closely in a team, patience, adaptable, flexible, ability to improvise and work in an environment that is often stressful and potentially volatile.
Sensitive to issues affecting children and committed to Save the Children Child Safeguarding Policy.
Commitment to Save the Children values