Job Description
Main Responsibilities
Welcome clients and potential clients in a professional manner. Receive and screen phone calls and deliver excellent customer service.
Respond to inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Communicate and coordinate with management about customer enquiries and ensure timely resolution for same.
Fulfill all reasonable requests from clients and ensure their satisfaction.
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
Provide daily and monthly reports as required.
Carry out instructions given by the management team.
Provide administrative support and assistance when required.
Maintain office filing and storage systems including updating and maintaining databases such as mailing lists, contact lists and client information for quick and easy retrieval when required.
Resolve administrative problems and inquiries and escalate as required.
Maintain security by following laid down procedures.
Maintain safe and clean reception area.
Qualifications
Certificate or diploma in customer service /front office/ secretarial or related course.
A minimum of 2 years’ experience.
Excellent planning and organizational ability and strong attention to detail.
Well-developed written and verbal communication.
Firm knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
Must have good communication skills, listening skills and demonstrate commitment to excellent customer service.
Be able to work well under pressure.
Willingness to learn.
Be confident and self-motivated.
Terms of service: Full-time.
Salary: Between KES 15,000/- and KES 20,000/- per month depending on qualifications.
