Job Objective/ Purpose:
Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.
Key Responsibilities:
Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
Processing admissions and clearing the patient on discharge.
Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices.
Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
9.Maintain patient privacy and confidentiality at all times.
10.Any other duty as assigned by the supervisor.
Person Specification
Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
2+ years’ experience in a similar role, preferably in a Hospital set-up
Customer focus and results oriented
Strong interpersonal skills, team playing abilities, and communication skills.
Highly responsive, ethical and responsible
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