JOB OVERVIEW
Fairview Hotel Limited is seeking a dynamic and customer-oriented Receptionist/Cashier to join our Front Office team. The ideal candidate will be responsible for delivering exceptional guest service, managing front office operations, and ensuring seamless financial transactions.
KEY RESPONSIBILITIES
Ensure that all guest account transactions have the required accompanying paperwork
Ensure that all reservations made have a valid and sufficient method of payment (inclusive of all boardroom and conference room bookings). Dependent on the applicable method of payment all guests checked in must have a valid and sufficient method of payment
Ensure that the “PM” accounts not billed without approval and must be followed up on a daily basis.
Ensure that all floats remain at the issued amount at all times.
Ensure paperwork is completed for shift banking and foreign exchange.
As a unit ensure that the budgeted average room rate is achieved and improved on where possible.
Ensure that when taking a reservation that you obtain the correct contact details so as to be able to guarantee all bookings on the day of arrival, so as to maximise occupancy.
Ensure that the required reports are printed and processed per shift/per day.
Ensure registration cards are completed inclusive of all required information.
Ensure all tasks are ticked off per shift checklist and handed to the manager on duty to be checked and filed.
Ensure that all data is entered correctly so as to guarantee; continual data integrity and statistics accumulate correctly. All group requests must be forwarded to the reservationist/DM/GM. Always check for an existing guest file prior to making a reservation. Ensure that all safety and security measures implemented are followed per shift/per day without exception.
Utilizing the correct stationery, ensure that all guest messages are taken correctly, with sufficient accurate information and that all messages are delivered to the guest/guest room as promptly as possible.
Ensure all wake up call requests are recorded on the wake-up call sheet. All calls must be made on time. If you are unable to contact the guest additional effort must be taken to do so the end result being that the guest is contact no matter what.
Answer all calls within 3 rings and deal with / process in line with the required standard
Ensure that the reception desk has sufficient stock of blank guest questionnaires. Hand out and collect as many Questionnaires as possible. Ensure all completed Guest Questionnaires are handed to the DM/GM.
Ensure that every guest receives exceptional service at all times.
Ensure that, welcome drinks, are set up and or maintained as instructed.
Use all information provided and available to constantly ensure that your knowledge of our online reward programmes is up to date at all times.
REQUIREMENTS
Diploma in Front Office Operations from a recognized hotel school
Proficiency in the Opera system (mandatory)
Excellent communication and interpersonal skills
Previous experience in a similar role will be an added advantage
Strong attention to detail and ability to handle financial transactions
Experience with an international brand.
If you meet the above qualifications and are passionate about hospitality, please send your CV and cover letter to linda.achieng@fairviewkenya.com by 28th September 2024.
Apply via :
linda.achieng@fairviewkenya.com
