Role Objective:
Our client seeks to fill this position with vibrant personnel who is able to run their office operations while undertaking the sales activities. If you are looking for a challenge this one might be for you.
Core Duties and Responsibilities
Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.
Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.
Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.
Handle scheduling for the conference room, and appointments, and manage staff calendars as required.
Assist with various administrative tasks.
Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.
Ensure prompt attention to visitors and directing them to the appropriate personnel or department.
Maintain a clean, positive, and welcoming office environment.
Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
Assist in managing daily transport bookings in consultation with office drivers.
Handle and follow up on enquiries via calls, emails and digital platforms.
Conduct appropriate demonstrations and ensure that clients have a full understanding of our product offering.
Welcome visitors and direct them to the appropriate department.
Attending events, tradeshows and making presentations to clients on behalf of the firm in order to increase awareness and generate revenue.
Generate leads and follow up on prospects.
Qualify leads and generate quotes or proposals, invoices etc
Onboarding new clients, preparation of client service contracts.
Promoting the company’s existing service offerings and introducing new products and services to the market.
Ensuring adequate communication with the customers, post-delivery service and resolving and forwarding feedback/complaints.
Compiling of individual sales report as per the company requirements.
Preparing office activity reports, petty cash , operation reports as required.
Liaising with clients, suppliers and other stakeholders as required.
Ensuring that the office operations and resources are at optimal at all times.
Any other duties assigned from time to time.
Job Specifications and Qualifications
Diploma in Business Administration, Communication, Front Office or related area.
At least 2 years’ relevant work experience.
Proficiency in MS Office Suite
Key Competencies
Outstanding communication skills (written and verbal).
Strong Problem-solving & Crisis Management skills
Strong Phone Etiquette skills
Ultimate customer service skills
Ability to multitask and prioritize tasks in a fast paced environment
Attention to detail and organizational skills
Have a professional appearance and demeanor
Strong interpersonal skills
High Integrity skills
Effective Time Management skills
Great interpersonal skills.
Deadline: 3rd February, 2025
go to method of application »
If interested in the position and meet the above requirements, kindly send your CV on or before 07th February 2025 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line.
Apply via :
careers@emergeegressconsulting.com