Job Grade: RL 7
Directorate: CORPORATE SERVICES Department: HR&ADMIN
Reporting to: Principal Human Resource Officer
Job purpose
This position reports to the Principal Human Resource Officer and is responsible for the provision of efficient customer care service to staff and members of the public to enable efficiency and effectiveness in the Commission.
Roles and Responsibilities
Promote the culture of quality customer care at the Commission through follow up on customers for feedback within stipulated time frame
Handle inquiries by clarifying desired information, locating and providing information to the internal and external clients.
Keep Front Office equipment operational by following established procedures and reporting malfunctions.
Enhance the commission reputation by accepting ownership for accomplishing requests by exploring opportunities to add value to job accomplishments.
Maintain internal and external directories.
Extract and follow up on the telephone bills to ensure prompt service delivery
Resolve Front Office problems by clarifying customer’s complaints, determine the cause of the same and escalating to concerned department.
To keep and avail for staff check in and check out registers
Receive client requests relayed through email and telephone and channel them to the concerned persons
Supervision of work at the switchboard and initiate better methods of telephone operations
Qualification and Personal Specification/profile:
Qualifications and Experience
a. Diploma in Front Office Management/Public Relation/ Customer care
b. Two (2) years relevant experience
Key competencies
Demonstrated Computer Literacy
Good Communication skills
Good interpersonal skills
Good organisational skills
Ability to work under pressure
Ability to work well with teams
Problem solving skills
High sense of confidentiality.
Demonstrate sound work ethics
High degree of confidentiality and integrity
Meets the requirements of Chapter Six of the Constitution
Interested and qualified persons are requested to submit their applications indicating their current salary together with a detailed Curriculum vitae, copies National Identity card, academic and professional certificates and testimonials.
Shortlisted candidates MUST present and fulfil the requirements of Chapter Six of the Constitution of Kenya 2010 by providing original copies of the following documents during interviews;Application to be submitted in a sealed envelope clearly marked at the top “Application for
the position of……” and delivered to:The Commission Secretary
Salaries and Remuneration Commission
Williamson House 6th Floor
4th Ngong Avenue
P.O. Box 43126 – 00100
NAIROBITo be received on or before 25th October, 2021.
Salaries and Remuneration Commission is an equal opportunity employer. Qualified candidates from minority, marginalized groups and persons with disabilities are encouraged to apply.
Canvassing will lead to automatic disqualification. Only short listed candidates will be contacted.
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