Receptionist Job Qualifications
Minimum ‘O’ level with a good command of the in English language
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application
Knowledge of customer service principles and practices
Experience in running / administration of corporate social media accounts
Ability to work as a switchboard operator
Duties for the Receptionist Job
Answer telephone, screen and direct calls
Take and relay messages
Provide information to callers
Greet / welcome visitors entering the organization
Direct persons to correct destination
Deal with queries from the public and customers
Ensure knowledge of staff movements in and out of organization
Monitor visitor access and maintain security awareness
Receive and sort mail and deliveries
Monitor and maintain office equipment at the reception area
Control inventory relevant to reception area
Tidy and maintain the reception area
Competencies
Good spoken and written communication skills.
A friendly and confident personality.
Smart appearance.
Ability to stay calm under pressure
Ability to be polite but firm when dealing with difficult, impatient or upset clients.
Good organizational skills.
Good IT skills.
Initiative – self driven
Must be able to work both independently and within a team environment
