ROLE PURPOSE:
Save the Children is evolving its organisational structure in order to stay true to its mission, vision and values, whilst being able to withstand external pressures – be those geo-political demands; increasing stakeholder expectations; challenging funding environments; reduced access to funding; or declining trust in large INGOs. This is driven through our ambitious transformation agenda.
Our focus is on championing the rights and interests of children worldwide, putting the most vulnerable children first and to do this we need to ensure we effectively connect with the children and families we support as well as the communities and partners we work.
The Regional T4D Support Officer is a key part of the Digital Programming team at Save the Children International, which is responsible for leading the digital transformation of our work with children. This work is a central pillar of our strategy to deliver a greater impact to far more children in the 120 countries in which we work. The Digital Programming team is putting in place the processes, platforms, tools and resources that enable Save the Children and our partners to design, deliver and scale safe, high quality digital programmes.
One of our top priorities is to provide a suite of tools that our local teams will depend on for the effective delivery of a wide range of digital programmes across different thematic areas (including health, education and child protection). In addition to data collection and case management tools, these will include messaging and content management platforms to train and support teachers, healthcare workers and other professionals remotely.
You will be responsible for training colleagues within your region on these new digital tools and processes and for ensuring that the tools are configured correctly in advance. In addition, you will contribute to the design and production of training materials for your region. The Regional T4D Support Officer will deliver training via various methods and channels, including face to face training, Training of Trainers, online Q&A sessions etc. to ensure successful roll out and consolidation. As well as configuring global apps and tools for countries within the region, this role will also dedicate some of their time to developing new global apps and templates for the benefit of all teams.
Role Dimensions:
This project has many stakeholders across Save the Children International countries, regions and centres, as well as Save the Children members. We work in around 120 countries worldwide and employ around 17,000 staff within Save the Children International and a further 8,000 within the Save the Children member organisations. We are a highly matrixed organisation with a complex accountability structure.
KEY AREAS OF ACCOUNTABILITY:
You will work with colleagues in the Digital Programming team, with subject matter experts from across the organisation and with our technology partners to:
Technical Training (40%)
Become highly capable and proficient in the solution being deployed in order to train staff in the wider business
Support the design and development of high-quality engaging instructor-led and self-directed training material
Adapt training material to regional context in an engaging and user-friendly manner for uptake
Develop training delivery plan for designated countries to ensure all audiences are trained prior to go live
Proactively verify whether all preconditions are in place for training (attendance, systems)
Deliver the training in an engaging and user-friendly manner, ensuring all stakeholders receive the necessary training
Verify the full understanding of the trained staff, ensuring readiness for roll out and consolidation, in conjunction with key stakeholders
Monitor and record the quality of all training and scrutinise participant’s feedback to ensure learning is well received. Evaluate and propose any changes
Where necessary challenge the solution and training approach to optimise success in line with the organisational goals set by the project
Act as the reference point for ongoing training requirements and queries
Closely interact with other team members to ensure continuous learning and improvement
Liaise with Regional and Country Office staff in order to plan and execute training deliverables, including confirmation of training attendees
Configuration and Support (40%)
Agree configuration requirements with RO and CO in conjunction with project lead(s) or product owner(s) and within agreed parameters
Configure global apps and templates according to the RO and CO requirements
Conduct end-to-end testing of all the configurations done to the app/messaging template
Provide technical support in deploying the configured CommCare App or message template
Development (20%)
Lead development of agreed global CommCare apps, Kobo Forms using XLSForms and/or messaging templates
If required, conduct an initial assessment of CO needs in collaboration with programme teams in the country office and a Business Analyst, if required
Produce a detailed user requirements document or ToR that includes timeline, key milestones and final deliverables to address these needs
In collaboration with RO and CO teams, conduct testing of all aspect of each CommCare app or messaging template developed to ensure it meets programme needs.
Develop a standard operating procedure for each CommCare app or messaging templates where applicable.
Ensure appropriate standards are adhered to at all times during development including data protection impact assessment
SKILLS AND BEHAVIOURS (SCI Values in Practice)
Accountability:
holds self accountable for key areas of accountability listed above
holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
holds team members and partners accountable to deliver on their input and responsibilities
Ambition:
translates the ambitious and challenging goals for SCI projects in proactive action to avoid work or complications in a later stage, engages and encourages all relevant stakeholders, takes responsibility for their own personal development in this respect
widely shares their personal vision for Save the Children, engages and motivates others
future orientated, thinks strategically and on a global scale
Collaboration:
builds and maintains effective relationships, with their team, colleagues, stakeholders and business representatives
values diversity, sees it as a source of competitive strength
approachable, good listener, easy to talk to.
Creativity:
develops and encourages new and innovative solutions
willing to take disciplined risks.
Integrity:
honest, encourages openness and transparency; demonstrates highest levels of integrity
QUALIFICATIONS
Experience and skills
Bachelor’s degree in Information Technology or related field
Minimum of 5+ years’ experience with at least 4 years proven experience working on mobile app development using CommCare or any other offline data collection tool (e.g. KoboCollect/SurveyCTO/ODK
Proven experience of training adults using modern methods, in systems and business processes, ideally within a multi-national implementation project
Knowledge of, and experience with, a variety of training methods; ability to be innovative and flexible according to the situation to ensure effective delivery
Excellent aptitude to learn complex system and processes and apply a learning model in order to build capability in others
Demonstrable ability to work with a wide range of stakeholders in a large and complex organisation
Highly developed cultural awareness and the ability to work well in an international environment with people from diverse backgrounds and cultures
Strong communication skills (fluent written & oral English), including the ability to communicate with different types of audiences with different levels of understanding of the subject matter
Strong analytical and problem-solving skills, comfortable with the unknown
True passion for results, responsibility and proactivity
Competence in MS office applications. IT literate with the capacity to use and learn other IT systems
Willingness and ability to travel
Desirable
Experience of designing and producing e-learning
Experience of identifying and delivering process improvements – you are always looking for ways to make things more efficient and streamlined
INGO experience
Competent in Power BI
A second language, preferably French, Spanish or Arabic.
Apply via :
hcri.fa.em2.oraclecloud.com
