About this opportunity
We are the Customer Support NTO, RAN, OSS and Transport team. We provide a world class after sales support service to our customers in Middle East and Africa. We combine the knowledge of our local and Global experts in latest RAN, OSS, and Transport to provide our customer the support needed to maintain their network performance and ensure high end user experience.
Become part of our growing team and play a part in Ericsson’s vision of a sustainable and connected future. Join us in making the unimaginable possible!
We are now looking for a RAN Domain Manager who will report to the NTO Domain Head in MMEA S&R NTO.
The Domain Manager will be responsible for approximately 20 engineers who specialize in RAN Competence.
In addition to LM responsibility, the Domain Manager will also oversee RAN Portfolio and service readiness so prior Program and Transformation Management experience will be a bonus.
What you will do
Support Portfolio Readiness. Ensure the team readiness to deliver ENI and NWS. For the customers where these services are sold, capture the incremental value being delivered through these services.
Operational Performance. Track and monitor the Domain Performance. Work with all stakeholders to drive improvements.
Competence Management. Ensure plans are in place for all RAN resources aligned with current and future support demands. Oversee the execution of these plans and report them on a regular basis.
Escalation Management. Customer Networks never sleep. Be always available to manage an emergency/crisis-situation. Have access to engineers working in a balanced Rota who can be pulled in to support the emergency-situation outside of working hours. Ensure Domain Head is kept up to date with timely updates on the situation.
Serviceability. Work with the BA to drive serviceability in RAN. Capture improvement areas across all competence areas within RAN and represent our product enhancement needs towards BNEW.
Innovation and Automation. Promote a culture of innovation in the team. Encourage new ideas, process improvements, reusing best practices etc. Use Automation to enable the team to execute speedily.
Inter-working with other Service Lines. Work with the OCC and IPCC teams including MS where necessary to handle day to day work.
Retaining and attracting talent. Attract the best RAN engineers in the team. Ensure the existing team have access to the perfect environment so that they are able to give their best to Ericsson in a supported and balanced manner.
Demand forecasting. Provide the number of hours required from each leg of Support. This will allow us to maintain the right size of the team and give input to Global Engineering on our demands.
You will bring
Education: M.SC, MBA or equivalent through experience
Min years of experience: 10
Domain experience: RAN experience will be a bonus. Program Management or Transformation Management experience is a plus.
Deep understanding of Service Delivery process, models, and strategy
Knowledge of the sales process
Customer and market insight
Excellent Social and communication skills
Financial acumen and skills
Formulating strategies and concepts
Adhering to principles and values
Leading (Lead by Example), supervising, and responding to change in a high pace environment.
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