Quality Manager

Job Description
MAIN PURPOSE OF THIS POSITION
Ensuring that all aspects of Quality Assurance and Quality Control procedures, systems and policies are maintained to ensure that products meet the established standards of quality including usability, regulatory approval and performance
KEY DELIVERABLES FOR THIS POSITION

Formulate, document and maintain Quality Assurance and Quality Control standards & policies and on-going quality control objectives.
Maintain and improve quality standards to create consumer preference.
Implement and monitor regulatory standards
Drive cost initiatives through efficiency in the organization’s procedures.

KEY RESPONSIBILITIES

Develop, interpret and implement Quality Assurance and Quality Control procedures and standards, including SOP, KPI’s, GMP’s etc;
Evaluate adequacy of Quality Assurance and Quality Control standards. Ensuring compliance to all statutory and system requirements eg KEBS
Devise sampling procedures and directions for recording and reporting quality data. Review the implementation and efficiency of quality and inspection systems.
Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
Document internal audits and other quality assurance activities.
Investigate customer complaints and non-conformance issues and develop, recommend and monitor corrective and preventive actions.
Analyse data to identify areas for improvement in the quality system and prepare reports to communicate outcomes of quality activities.
Identify training needs and organize training interventions to meet quality standards
Coordinate and support on-site audits conducted by external providers and evaluate audit findings to develop and implement appropriate corrective actions
Ensuring quality of processes from supplier materials for production.
Looking for ways to reduce waste and increase efficiency in the organizations’ SOP’S
Responsible for document management systems
Developing and cascading the individual targets through a performance management structure while inspiring team to achieve the departmental scorecard in line with overall objective
Implementing best practices in quality management & respective areas of work
Implementing product quality, customer & Service Excellence and Change initiatives to achieve desired business plans and culture.

Critical Success Factors for the Job
Job Specifications
Academic Qualifications

Bachelors degree – in a Science related field

Professional Qualifications

Certifications in Food safety, KAIZEN and First Aid.
Quality inspection, auditing and testing experience.
Knowledge of food product testing.

Key Drivers
Job / Functional Skills

Reporting Skills
Quality Control
Quality Assurance
Inter-personal skills
Analytical skills
Lean and Kaizen Skills
Audit Skills
TQM- Total Quality Management

General Skills

Teamwork Customer Service
Communication Skills
IT skills
SAP Time
Management

Behavior

Customer Centric
Ownership
Continuous Improvement
Leadership

Relevant Experience

At-least 5 year(s) relevant experience.
Experience with implementation of corrective action programs.
Product or industry-specific experience in the food sector.