Role Description
The overall role is to support LGEEF Service Team by strengthening service infrastructure in East & Central Africa increasing distributor support.
Analyze, diagnose, design, plan, execute and evaluate service activity with available methods, procedures, tools, equipment and standards
Analyzes and Monitors performance of Technical support
Provide technical support & evaluating through performance.
Reviewing and finding solution for Technical issues.
Support agent’s to improve service Quality.
Window for factory & Agents (Monitor product Quality/ Technical issues & inform the factory.)
Field quality management
Technical support of the team
Technical Training of the field staff
SVC Bulleting
Provide efficient SVC to distributors and B2B sites
Mitigate and offer solution to customer requesting SVC support
Qualifications
Bachelor’s degree in Business or Engineering related field
Knowledge in consumer electronics
Proficiency in MS Office applications with strong emphasis in Excel
Technical Capability
Excellent interpersonal, communication and presentation skills
Able to manage multiple projects simultaneously and comfortable working in a fast-paced environment
Strong analytical skills – able to understand and interpret data, make decisions based on data and solid business
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