Quality Assurance Officer E-Commerce Manager (Shopify Expert)

We are seeking a meticulous and experienced Quality Assurance Officer to ensure the highest standards of food safety, quality, and compliance in our production processes.

Key Responsibilities:

Quality Control & Assurance
Conduct routine inspections and quality checks on raw materials, in-process products, and finished goods to ensure compliance with company and regulatory standards.
Perform microbiological and physicochemical analysis of food products to verify safety and quality
HACCP & Food Safety Systems
Implement, monitor, and maintain HACCP (Hazard Analysis Critical Control Point) plans and other food safety management systems (eg. 150 22000, FSSC 22000) Ensure adherence to GMP (Good Manufacturing Practices), GHP (Good Hygiene Practices), and SOPs (Standard Operating Procedures).
Regulatory Compliance
Ensure compliance with local and international food safety regulations (eg. FDA, KEBS, EU, USDA)
Prepare and maintain documentation for audits, certifications, and regulatory inspections
Process Improvement
identify gaps in quality processes and recommend corrective/preventive actions (CAPA)
Train production staff on quality standards, hygiene practices, and safety protocols.
Supplier & Production Audits:
Conduct supplier audits to verify raw material quality and safety.
Monitor production processes to prevent contamination, cross-contamination, and deviations from quality standards.
Incident Management
Investigate customer complaints, non-conformities, or quality incidents and implement corrective measures.

Qualifications & Experience:

Degree/Diploma in Food Science & Technology, Nutrition, or a related field.
Minimum 2-3 years of experience in a food production or manufacturing environment
Hands-on experience with HACCP, GMP, and food safety management systems.
Proficiency in microbiological and chemical food testing methods.
Strong analytical, problem-solving, and documentation skills
Familiarity with food safety standards (eg. CODEX, BRC, IFS) is a plus

Key Competencies:

Attention to detail and commitment to quality excellence
Strong communication and teamwork skills.
Ability to work in a fast-paced production environment
Proficient in MS Office and quality management software.

go to method of application »

Submit your resume and a cover letter to hr@artcaffe.co.ke, with subject as the subject line. Application Deadline: 1st May 2025

Apply via :

hr@artcaffe.co.ke