Job Purpose Statement
To focus and implement an effective Quality Assurance Framework (QAF) within the business to ensure operational risks and controls are being managed appropriately at the business unit level in a proactive, risk based and disciplined manner to meet regulatory, internal and external policy requirements.
Review and monitor product / business operational risk management from an end-to-end basis based on NCBA Group Risk Policies.
Ensure proper functioning of day-to-day controls, periodic monitoring activities, and timely identification and resolution of risk matters.
Promote a strong operational risk management and compliance culture across the busines
Key Accountabilities (Duties and Responsibilities)
Financial 40%
Implement and monitor effective risk management process.
Risk Identification.
Identify existing, thematic and emerging operational risks themes.
Document accordingly with Risk Profiles under the Quality Assurance tool.
Collaborate with different staff within and outside the business on risks identified.
Risk Assessment.
Design effective mitigation controls.
Implement risk control.
Risk Acceptance.
Promote approval of acceptance of residual risks above appetite.
Risk Monitoring.
Implement systematic monitoring on process control effectiveness.
Monitor key control indicators.
Provide MIS as per agreed key controls, and escalate if needed, to appropriate management.
Review and monitor MIS, do trend analysis, accept or escalate risks.
Design, approve and implement action to mitigate gaps identified.
Identify new, thematic and developing risks; provide operational risk advice and ad hoc reviews (Accountability reviews, Lessons Learnt reviews, Process / Control reviews) at the departmental level.
Operational Risk Recording / Reporting
Reporting of exposures for acceptance and/or management.
iReport risk events, policy deviations, risk exceptions, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risk.
Internal business processes 20%
Monitor business risks/return across the business
Understand business, regulatory, product profiles, accounts operations, underwriter processes and the Risk Management Process.
Assess regularly existing business key controls against the risk control expectations to assess the level of control effectiveness, efficiency and relevancy in risk mitigation.
Audit and Operational Risk Interface
Act as the key business interface with Audit and Group Enterprise Risk functions.
Socialize Audit findings and re-assess the control effectiveness as part of the residual risk ratings.
Customer 20%
Ensure business processes are aligned to the subsidiary’s and group’s customer excellence objectives and strategy.
Increase customer satisfaction. Support the business to achieve the below customer experience goals:- NPS of 35, CSI 88% & CES 85%
Living the bank’s Values
People Management and growth 20%
Influence the development of an operational risk culture.
Implement processes and procedures, and ensure compliance.
Maintain operational risk view across all end to end processes in each business function.
Conduct trainings to promote risk management and compliance culture within the Business unit.
Ensure gaps are identified and staff are suitably
trained on operational risk and compliance.
Achieve at least 40 hours of learning/training through E-learning, Internal & External training activities.
Ensure compliance with the leave policy on block leave and minimum carry over. Leave Carry fwd. < 6 days and compliance with 2 weeks continuous leave regulation.
Academic Qualifications:
University degree. with minimum 3years experience in Quality Assurance Management roles.
Professional Qualifications: Certificate of Proficiency in Insurance and/or other insurance qualification.
Work Experience:
Minimum 3years experience in Quality Assurance Management roles within the insurance and/or banking industry.
Operations experience, leadership experience and relationship management.
NCBA Group Core Value Behaviours (Performance Drivers)
Driven
Open
Responsive
Trusted
Technical Competencies
Bancassurance Competence: Ability to understand the Insurance products offered in the market. Knowledge of all documentation and processes.
Technology Skills: Computer literate.
Industry knowledge: Candid knowledge of the banking and insurance sector.
Regulatory knowledge.
Operational Risk knowledge.
Other skills
Change management.
Interpersonal and influencing.
Coordination and execution.
Collaboration and team work.
Communication and listening
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