REPORTING TO: CEO
CATEGORY: MANAGERIAL POSITION
REF NO: IHR-REC-011 -1182022-QAM
PURPOSE OF THE JOB:
The jobholder will be responsible for maintaining, reviewing and improving the Risk and Quality assurance framework, strategies, and matrices to ensure operational risks and controls are managed appropriately to meet external, internal and regulatory requirements.
RESPONSIBILITIES
Overseeing the QA of the company, ensuring that customers are provided with exceptional customer experience
Developing, assessing and refining processes & procedures to ensure continuous improvement in the delivery and quality of services, remedy any existing performance gaps, and adapt to changes in business needs
Conducting statutory risk and quality assurance audits to ensure sustenance compliance
Undertaking research on emerging trends on risk and quality assurance
Developing Daily, Weekly, Monthly, Quarterly and Yearly Quality Reports
Promote a strong customer centric and quality culture
Establishing standards governing customer interactions and implementing monitoring programs
Designing training programs or process enhancements that correct quality issues
QUALIFICATIONS
Have not less than 2 years in quality and in a similar role
Education: Must have a training or quality certification relating toa retail business from a recognized certified institution
Must have excellent oral, written and interpersonal communication skills.
He should have exceptional listening and analytical skills.
Proficiency in computer applications
Have strong knowledge of customer care processes and techniques.
Have demonstrated ability to work well in a team environment.
Should be dedicated to provide exceptional service to the company
TERMS
Competitive TermsHOW TO APPLY
If you qualify apply by sending your CV to: jobs@ihr.co.ke with QUALITY ASSURANCE MANAGER as the subject quoting salary expectation.Recruitment is on a rolling basis till position is filled. Do not apply after 26.1.2022
Apply via :
jobs@ihr.co.ke
