Quality Assurance Job Responsibilities
Ensuring that the laid down Quality management systems is adhered to at all times during the production process to ensure the product conforms in terms of quality, safety and Legality.
Ensuring that the due diligence documents / records in use are current, latest version and completed in a timely manner.
Heading a team of well trained and competent quality controllers who are motivated with an aim of ensuring that product quality, safety and legality is consistently achieved.
Scheduling meetings with the relevant departments within the site to keep all updated on new legislation, new standards, and customer requirements as necessary.
Prime online trainer of staff to ensure a comprehensive understanding of standards, specifications, job requirements and use of equipment within the quality department.
Conducting routine refresher trainings to ensure continuous improvement/competency
Liaising with the QA Manager on QA staffing.
Report Product Quality and customer complaints to the head of QA
Liasing with the intake to ensure incoming raw materials conform to the raw material specifications.
Ensuring that the production process yield products that consistently satisfy the stated customer quality attributes
Customer complaint: Receiving, investigating and reporting back on all customer complaints with an aim of getting to the root cause and preventing re-occurrence. All customer complaints to be logged and trended
Participating in New Product Development and looking at new concepts that can be developed with the market changes.
Planned preventative maintenance of equipment/facility and control of foreign body risks
Setting customer service standards
Ensure adherence to HACCP and GMP materials
Maintaining safe and clean work environment by educating and directing personnel on the use of all control points, equipment and resources.
Specifying quality requirements of raw materials with suppliers
Investigating and setting standards for quality and health and safety
Ensuring that production and quality processes comply with standards at both national and international level
Working with production and quality assurance staff to establish procedures, standards and systems.
Preparing daily quality and analysis reports and ensures that all the records are up to date.
Determining training needs
Acting as a catalyst for change and improvement in performance and quality
Directing objectives to maximize profitability
Qualifications for the Quality Assurance Job
Degree/Diploma in Food Science or Food Technology from a reputable university
Conversant with a good understanding of Milk processing plant.
Experience in HACCP and UHT quality systems.
Must have an experience in Quality Assurance
Advance knowledge in Product quality management /customer complaints & customer relations
At-least 3 years’ work Experience in dairy industry and FMCG.
