Summary
The overall purpose of the job is to sell milk products and meet customer needs while obtaining orders from existing or potential retail outlets. The job holder should also ensure continuous customer satisfaction.
KEY ROLES AND RESPONSIBILITIES
Take orders from the super agents and inform them on any unforeseen delays or problems in delivery of their orders.
Update super agents on new products, identify opportunities to grow the customer base through establishing new relationships, and be the first point of contact for urgent calls, emails, and messages.
Prepare an inventory stocks report of the stocks in the super agents’ custody.
Follow up with the office whether payment done by the agents has been reflected.
Create a Demand Signal Repository (DSR) list/database of what is sold as well as competitor information.
Monitor and report on market competition by regularly assessing pricing dynamics, new product specifications, and different trade activities.
Ensure processing of orders is done on time as guided by the standard operating procedures;
Build and maintain existing relationships with all customers, solve and/or escalate customer complaints depending on the magnitude of the issue.
Obtain and maintain data of retail outlets for every market assigned by the Sales Manager.
Study market trends and make appropriate recommendation to improve sales and as well provide daily competitor, consumer and market intelligence.
Ensure accurate pricing of milk products to all customers.
Resolve or escalate various complaints submitted by customers by offering proper solutions.
Perform any other duties as may be assigned.
QUALIFICATIONS
Diploma in sales & marketing
Minimum of 1 year related working experience
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