Job Summary:
The Customer Relations Coordinator will be responsible for managing customer interactions, addressing inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-centric mindset, and the ability to collaborate with cross-functional teams.
Key Responsibilities:
Customer Communication:
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Provide accurate information about products, services, and promotions.
Resolve customer issues and complaints in a timely and effective manner.
Order Processing and Tracking:
Process customer orders accurately and efficiently.
Monitor order status, coordinate with internal teams, and provide customers with regular updates.
Address any issues related to order fulfillment and delivery.
Relationship Building:
Cultivate positive relationships with customers by understanding their needs and preferences.
Proactively engage with customers to gather feedback and insights.
Identify opportunities for upselling and cross-selling.
Collaboration with Internal Teams:
Work closely with sales, marketing, and operations teams to coordinate customer-related activities.
Share valuable customer insights with relevant departments to enhance overall customer satisfaction.
Documentation and Reporting:
Maintain accurate and detailed customer records in the CRM system.
Generate reports on customer interactions, feedback, and trends for management review.
Qualifications:
Bachelor’s degree in business, marketing, or a related field.
Proven experience in customer service or a customer-facing role
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building skills.
Ability to multitask and prioritize in a fast-paced environment.
Familiarity with CRM systems and order processing tools.
Perform any other duty assigned from time to time.
Apply via :
www.qsourcing.com
