Job Description
Job Summary
Main responsibilities
Planning and organizing accommodation, catering and other hotel services.
Developing a marketing strategy for the property.
Setting and achieving sales and profit targets
Managing budgets and financial plans as well as controlling expenditure.
Maintaining statistical and financial records
Analyzing sales figures and devising marketing and revenue management strategies.
Recruiting, identifying training needs, training and monitoring staff performance
Planning work schedules for individuals and teams.
Client relationship management
Managing guest feedback
Ensuring events and conferences run smoothly.
Supervising maintenance, supplies, renovations and furnishings.
Managing contractors and suppliers.
Ensuring security is effective.
Carrying out inspections of property, it’s assets and services.
Ensuring compliance and effective record keeping
Qualifications
At least seven years’ experience in the hospitality industryA degree in any of the following disciplines:
Hotel and hospitality management;
Business administration or management;
Travel, tourism or leisure studies.
