Key Responsibilities
Support customers, offer solutions and assist in troubleshooting
Liaising and coordinating between customer and KAG Project Management
Claim and reclamation management
Attend to breakdowns telephonically and physically if need be
Manage the utilization and upskilling of the service technician
Knowledge and experience
Knowledge in project management principles and techniques
Ability to motivate a team of direct reports
Strong verbal and written skills
Knowledge of Krones technology and its range of equipment (added advantage)
Qualifications and education required
Diploma/University Degree in Engineering
8-12 years experience working in a Krones industry and it’s affiliates
5-7 years experience in managing/leading a team
Personal competencies
Self-motivated, independent, solution orientated, a deadline-driven individual with solid time management skills
Strong analytical ability, attention to detail and strategic thinker
Project a professional image, lead by example, encourage teamwork and compliance with work processes and procedures
Build mutually beneficial relationships internally and externally
Computer Skills
MS Office – Word, Excel, PowerPoint, Project
SAP (preference)
Literacy
Ability to read/write and communicate in English
Management Ability
Perform varied work assignments and constantly prioritize workload by ensuring that deadlines and clients expectations are met or exceeded where possible
Ability to work in a high volume and intense working environment
Solution orientated and results-driven
Professional liaison with all levels of management and technical clients, both internally and externally
Client-focused
Administration skills
Strong leadership and mentoring skills to colleagues and clients
Other
Able to travel both domestic and foreign
Possess a valid passport
Interested and qualified candidates should forward their CV to: joinus@krones.co.ke using the position as subject of email.
Apply via :
joinus@krones.co.ke
