Project Change Manager will play a key role in ensuring projects meet objectives on time and on budget by increasing client adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
Responsibilities
In liaison with relevant stakeholders:
Complete Project change management assessments
Identify and manage anticipated resistance
Consult and coach project teams
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Support organizational design and definition of roles and responsibilities
Integrate change management activities into project plan
Evaluate and ensure user readiness
Manage stakeholders
Track and report issues
Support change management at the organizational level
Manage the change portfolio
implementing a project change strategy, change assessment plan, and detailed change readiness work plan
Identifying, assessing, and validating impacted stakeholder groups and their need for communications and engagements in order to create the narrative of what they need to understand, what actions they need to take, and how we want them to feel
Assessing project, function, leadership alignment needs and alignment to outcomes throughout the project
Partnering and collaborating strongly with the Project Manager and project team to ensure project plans and change readiness activities are aligned and in the best interests of project success outcomes
Acknowledging and embracing the diversity of the project teams, proactively developing productive relationships with all associates on the project teams
Qualifications
Previous experience working as in a change management team
Graduate with at least 5 years work experience
Familiarity with project management approaches, tools and phases of the project lifecycle
Solid understanding of how people go through a change and the change process
Experience and knowledge of change management principles, methodologies and tools
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Experience with large-scale organizational change efforts
Change management certification or designation desired
The incumbent
Be passionate about experimenting with and championing the adoption of new ways of working to shift how organizations operate
Be energized by anticipating and working through interdependencies, roadblocks, and opportunities across programs & projects
Be tolerant of ambiguity while working in with complex clients / Demanding clients
go to method of application »