About the job
The ideal candidate will be responsible for managing project timelines, and budgets, and coordinating with other project stakeholders to ensure client satisfaction.
Responsibilities
Service Delivery
Participate in end-to-end project delivery
Undertake project monitoring and reporting
Coordinate project activities with internal and external stakeholders
Deliver as an associate trainer/consultant in relevant projects
Adherence to processes in project delivery and associated organizational policies
Participate in customer account management activities such as customer feedback collection and timely response to customer needs.
Solutions Development
Regular upskilling on relevant technical training to enhance product knowledge
Identifying customer requirements and developing customized solutions
Developing partnerships (e.g. new technologies, vendors, or consultants) to facilitate new solution development and delivery
Carry out relevant research to gather insights on market needs, and technology changes to guide product development and generate quarterly reports
Sales Support
Responding to specific client opportunities and client deliverables such as a Request for Information (RFQ), Request for Proposal (RFP), Prequalification, Tenders
Provide Pre Sales technical support in line with the area of expertise
Participate in Sales enablement activities such as site visits, webinars, presentations, demos
Undertake customer due diligence and prepare Market Development reports
Content development to support digital marketing activities such as blogs, newsletters, articles, etc
Technical Documentation
Create or update technical documents
Provide technical documentation support to internal and external stakeholders
Qualifications
Bachelor’s degree in Computer Science, IT, and Telecommunication or related field
1+ of experience as a project coordinator, project engineer, or project manager
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