Programme Manager – Service Delivery

Job Objective

This role oversees planning, implementing and executing individual projects and groups of related company projects in a coordinated manner to obtain benefits and control. The programme manager emphasises the coordinating and prioritising of resources across projects, managing links between the projects and the overall costs and risks of the program.

Key Duties & Responsibilities

Drive and manage the delivery of WIOCC project programs and individual projects
Coordinating project team members, developing schedules and individual responsibilities
Allocating project resources and managing virtual project team
Maintain project timeframes, scope, control cost, schedule to ensure things stay on track and status reporting.
Organising and managing all phases of the project to ensure on-time completion
Identify concerns, issues, contractual challenges and escalate appropriately
Holding regular team meetings with defined agendas and published minutes
Develop a risk register with mitigation plans for each identified risk
Champion races to revenue by ensuring timely delivery, handover and billing of client services
Creating and communicating roles and responsibilities matrix for project teams
Developing and following a communication plan that defines information flow and project status reporting requirements
Successfully manage relationships with in-house stakeholders and third-party consultants
Create, obtain approval and manage project charters, plans, risk registers, budgets and lessons learnt
Identify areas of process improvement cross-functionally to champion process optimisation and automation for enhanced client support
Defining a quality plan for project management that is communicated and implemented
Assist with the creation of ad hoc reports as needed
Adhere to all company policies and procedures

Minimum Qualifications

Bachelor’s degree (or equivalent, Masters preferred) in a technical field or equivalent relevant experience
5+ years of proven delivery managing increasingly complex projects
Excellent written and oral communication skills
Excellent knowledge of MS Office tools
Project Management Certification

 Experience & Skills

5+ years of proven experience in Project Management
Experience/certification in acknowledged project management methodologies is an asset, or other known project management techniques and procedures
Knowledge and experience of ERP systems and/or ERP implementations is a plus
Strong communication, mediation and negotiation skills
Ability to manage multiple projects and resources
Ability to act as a point of contact between project team, sponsors and stakeholders
Excellent problem-solving skills
High degree of initiative, accuracy, efficiency and attention to detail
Ability to work effectively in a distributed team environment
Ability to work effectively with all levels of management and staff

Attributes

Client focused, relationship builder
Integrity, honesty with the highest ethical standards
Boundless, passionate and flexible
Personal excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships

Interested candidates are encouraged to apply by submitting their updated CVs, including three referees. The deadline for applications is on or before 27 January 2025. Applications should be sent to applications@wiocc.net, indicating the job position in the Subject Line.

Apply via :

applications@wiocc.net