Responsibilities
Participates in the development, implementation and evaluation of assigned programmes/projects; monitors and analyzes programme/project development and implementation; reviews relevant documents and reports; identifies problems and issues to be addressed and proposes corrective actions; liaises with relevant parties; identifies and tracks follow-up actions.
Participate in providing guidance for the development and roll-out of locally tailored crosscutting ICT strategic initiatives in close coordination with clients.
Collaborate with internal teams and stakeholders to define KPIs that align with business objectives and client requirements.
Develop and implement SLA’s and KPIs to measure the performance of ICTS services, working closely with clients to understand their needs and expectations and incorporate their feedback during regular reviews of KPI’s and SLAs as part of Continuous Service improvement.
Monitor and analyze KPI data to identify trends, areas for improvement, and opportunities for optimization.
Generate reports and presentations to communicate KPI results and insights to stakeholders.
Stay up-to-date with industry best practices and emerging trends in KPI and SLA management.
Researches, analyzes and presents information gathered from diverse sources.
Performs consulting assignments, in collaboration with the client, by planning facilitating workshops, through other interactive sessions and assisting in developing the action plan the client will use to manage the change.
Assists in guidance development, including the review and analysis of issues and trends, preparation of evaluations or other research activities and studies.
Undertakes survey initiatives; designs data collection tools; reviews, analyzes and interprets responses, identifies problems/issues and prepares conclusions.
Prepares various written outputs, including client engagement business analytics reports. e.g. draft background papers, analysis, sections of reports and studies, inputs to publications.
Provides substantive support to consultative and other meetings, conferences to include proposing agenda topics, identifying participants, preparation of documents and presentations.
Undertakes ICT client and new business activities; conducts training workshops, seminars, makes presentations on assigned topics/activities.
Coordinates activities related to budget and funding (programme/project preparation and submissions, progress reports, financial statements) and prepares related documents/reports (pledging, work programme, programme budget).
Collects and analyzes data to identify trends or patterns and provide insights through charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
Performs other related duties as required.
Competencies
PROFESSIONALISM: Knowledge and understanding of theories, concepts and approaches relevant to particular sector, functional area or other specialized field; ability to identify issues, analyze and participate in the resolution of issues/problems; ability to conduct data collection using various methods; conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases; ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Education
Advanced university degree (Master’s or equivalent) in business administration, management, economics or a related field is required. A first level university degree with two additional years of relevant work experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.
Work Experience
A minimum of five (5) years of progressively responsible experience in project or programme management, administration or related area is required.
Experience with United Nations system or similar international organizations is required.
Experience in PRINCE2 or project management methodologies is required.
Work experience in business relationship management, preferably leading ICT programmes/projects and providing solutions to clients is required.
Experience in implementing cross-cutting projects at the national or regional levels is desirable.
Experience with MS PowerBI or other similar self-service analytics tools is desirable.
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