Job Description
The primary role of the Program Coordinator is to plan, execute, and deliver projects within a set scope, budget and timeline. Below are the specific duties and responsibilities:
Project/Program Support
Defining project scope and carrying out project goals
Create project plans by outlining scope of work, timelines, budget, process requirements and key milestones.
Task creation and ensuring all tasks are being tracked and completed.
Communicate effectively with internal and external stakeholders.
Constantly being proactive in identifying project roadblocks.
Managing project documentation ensuring documentation is accurate, up to date, stored and easily accessible by project team members.
Production Tasks
Data entry
Processing
Team Management Tasks
Coach and motivate the processors.
Develop team strengths and improve on the weaknesses
Identify team goals and evaluate team progress
Resolve team conflicts to enhance teamwork and cohesion.
Organize team initiatives to enhance employee engagement
Project quality Reporting
Write down all the things that the customers want in the project and ensure the team understands them.
Review and update the training manuals to ensure that they meet the overall quality expectations by the client.
Create an up-to date quality checklist for all programs and ensure processors are adhering to it.
Have a quality testing method to assess the quality at each step and ensure the project output is consistently meeting client expectations.
Project Status Reporting
Any issues and risks, and what’s being done about them
The work that’s been completed
The plan for what will follow
The summary of the project budget and schedule
A list of action items etc.
Qualifications
A successful candidate for this position will be:
An assertive, inquisitive self-starter with a problem solving, logical mindset to approach demanding challenges of constantly changing clients’ needs and business/PM support.
Positive Attitude – the culture at SALIX is very collaborative and we strive to provide an enjoyable work environment. We look for people that will enhance our culture.
Detail Oriented – achieve thoroughness and accuracy when accomplishing a task.
Decision Making Skills
Passion for learning and implementing new technologies.
Thinks proactively and anticipates future needs.
Works well in small groups.
Qualifications
Education: Diploma/Bachelor’s degree in business, project management, or a related field
Experience: At least 1 year in relevant role (Supervisor, Manager, Project/Program Management)
Leadership: At least 1 year in a leadership role.
Communication skills: Proven written and verbal communication skills
Organizational Skills: Familiar with Teams, google teams or other internal organizational tools.
Technical Knowledge: Microsoft/Excel/Basic Computer function(File explorer, saving & downloading)
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