ROLES AND RESPONSIBILITIES:
Provide technical support in the use of personal computer hardware, network, software and peripherals
Set up and configure desktop computers, peripherals, accounts and assigning security levels
Install software, repairs hardware and peripherals
Administer user accounts, preparing and updating systems such as Formstack, Salesforce with applicant information
Ensure that IT equipment are running optimally and troubleshoot any issues that arise around them and offer solution
Ensure a quick support delivery(system, network, hardware and IT related support) to all users and escalate where needed
Responsible for assets inventory (software & hardware), patch managements and system monitoring
Supervise IT equipment hardware maintenance and repair of faulty IT equipment
Install antivirus in all CHANCEN machines and ensure they are up to date
Perform IT asset verification twice a year and share reports to the supervisor
Ensure a registered movement of IT equipment
Update CHANCEN Website in consultation with other departments
Perform quarterly general system data audits and student data audits (pre-graduation and for new intakes) and share reports to the supervisor Prepare systems for all student application processes
Assess the accuracy of the data collected from applicants during the application process
Work closely with the CHANCEN IT team to ensure good collaboration.
Make sure all significant events that interfere with business operations are recorded and reported.
Perform any other tasks assigned by a supervisor.
REQUIREMENTS:
Diploma/Bachelor’s degree in Computer Science, Information Technology or any other related field
Minimum 2 years of experience in IT support-related roles
Ability to make good judgements regarding data privacy risks and to prioritize resources and activity around managing those risks
Knowledge of cybersecurity risks and information security
Knowledge of networking, software and hardware
Good communication skills
Ability to work autonomously and to drive change
Analytical skills
Team player
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