Product Manager Frontend Developer Junior Claims Assessor Commercial Director

Main Purpose of the job
The Product Manager will be end responsible for continuously developing, launching and tracking the success of new and improved products that CarePay offers to both consumers and healthcare providers. These products are often developed and marketed in close cooperation with strategic partners such as mobile telecom partners, insurance partners and NGO partners.
A key example of such a product is our M-TIBA health savings product, which we bring to the market in Kenya in partnership with Safaricom, UAP – Old Mutual and PharmAccessFoundation.
To be successful, the Product Manager is required to have an insatiable curiosity to understand how people think, feel and do. And, based on this thorough understanding of the customer, stakeholders and context, the candidate should have an ongoing drive to guide the CarePay IT team to develop human-centered, intuitive products that will make a difference to CarePay’s bottom line as well as to our customers’ lives.
Responsibilities for the Product Manager Job
Be the “voice of the customer” within the CarePay organization: you are the champion of developing human-centered, intuitive products and user interfaces within CarePay and towards our partners
Leading by example: you constantly verify your hypotheses on what our customers want and need bygoing out into the field, by interacting with our existing and future customers, and by bringing back yourlearnings and ideas to the rest of the CarePay organization
Incorporating inputs from consumers and other CarePay staff members, develop and execute acompelling product development roadmap for both consumers and healthcare providers, ensuring asteady stream of new product launches and ongoing product improvements
Optimize the customer journey and user interface for each of CarePay’s products on a continuous basis
Constantly measure the financial performance of and user satisfaction with CarePay’s products in themarket, and ensure corrective actions are taken when needed Leverage CarePay’s partnerships with mobile telecom companies, insurance companies and NGOs to gain insights and inform the product development roadmap.
Product Leadership – Lead the cross-functional product team
Champion the product and explain the vision and benefits of the product.
Key Performance Measures
Number of successful product launches per year
Number of new products in pipeline
Number of improvements to user interface & customer journey for all products
Revenue contribution of new products
Client satisfaction with new and existing products
Qualifications for the Product Manager Job
University degree: field of studies can be in any direction, quality of the institution is more important
Ideally 3-5 years of relevant working experience in product development and/or business development
Previous work experience as product owner in technology companies is highly valued
Product management experience in customer centric industries
Understanding of the target customer, the competitors, teams and company’s product capabilities.
Strong leadership, team management and capacity building experience
Key Skills and Competencies
Highly contagious energy & drive to constantly improve our products, user interfaces and customer journeys
Insatiable curiosity to understand how people think, feel and do
Proven track record of successful new product development
Driven to make a difference in people’s lives
Self starter
Excellent analytical, logical and problem solving skills
Eye for detail
Outstanding oral and written communication skills, including the ability to translate user and business needs into clearly defined requirements and explain them to project teams.
Negotiation and facilitation skills
Excellent time management and comfortable to juggle multiple projects and helping stakeholders prioritize.
Ability to persuade with facts, logic, and enthusiasm
Ability to adapt or change to new situations and handle high levels of uncertainty
Ability to work in a collaborative, cross-functional and diverse teams
A commitment to CarePay’s mission of “Connecting Everyone, Everywhere to Better Healthcare” and its core values of Integrity, Passion, Care, and Innovation
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