Job description
The Product Field Support role will be responsible for the implementation and execution of Mastercard Labs for Financial Inclusion (MCLFI) products in Tanzania. She/he will lead setup and implementation of our pilots in Tanzania, liaising directly with our financial service and pilot partners. She/he will also support business development activities in market, and will conduct basic research on behalf of the Lab.
Responsibilities
Act as primary lead for customer experience management in Tanzania, starting with 2Kuze – the agricultural platform:
Work closely with the Lab team in defining requirements for the products based on feedback from users
Develop and maintain all customer experience management work plans and reports to include
Deployments,
Training,
Support
Adoption related activities
Interface with customers as needed to drive solution adoption and address issues / challenges arisingTrack daily solution adoption targets and escalate issues that need management attentionWork with the Lab team to design and implement the project support model, including testing what support approach is most effective on the groundSupport the Lab’s overall presence in TanzaniaSetup and drive validation and training workshops for new and existing productsSupport research or additional fact finding that the lab would need/Human centered designIdentify opportunities for scale, liaising with Business Lead, Strategic PartnershipWith support from the Strategic Partnerships team, interface with financial institution partnersDevelop and share status reports on a weekly basisOther responsibilities that might be assigned by the supervisor
Key Skills/Experience
Excellent leadership skills
Demonstrated experience in project coordination and project management
Relationship building skills
Experience in Agribusiness engagement
Ability to speak Swahili and English fluently
Basic knowledge of web applications and IT systems. Experience within the mobile tech environment is an advantage.
Training experience is a distinct advantage
Excellent Communication skills
Good presentation and writing skills
Analytical skills
Community development and mobilization skills
Equal Opportunity Employer
