Job description
About The Role
The Product Development Executive will undertake the evaluation, development and implementation of new products and product enhancements for greater customer satisfaction.
Deliver ad-hoc projects to launch new products and propositions to the market.
Quantify and Identify opportunities as well as make recommendations of innovative ways to maximize availability and sales of KQ ancillary products.
Understanding and responding to competitor behavior and understanding market trends in relation to KQ Ancillary products.
Identify, manage, communicate and resolve day to day matters arising in relation to existing partnerships.
Reporting and communicating all relevant data & KPIs for product performance
Analyzing performance to aid in decision-making.
Liaising with Product, Sales and Operations teams to ensure ongoing roadmap and development and improvement of KQ Ancillary products
Work together with customer service teams (Contact center, CTOs and Check in agents) to deliver new projects as well as enhancing customer experience and increase efficiency in all customer touchpoints.
Knowledge,Skill And Experience
Business related Degree.
Proficiency in MS office, Internet, Databases
Fluent in written and spoken English
Needs to demonstrate knowledge of airline procedures and distribution systems
Creative and proven organizational skills
Supervisory/Management skills
Sound knowledge of the product development cycle.
Experience in strategic thinking to challenge status quo and create solutions
Specific experience in research methodology product development and brand innovation.
Excellent communication and presentation skills.
3 years in a Business Development role
2 years in airline industry will be an added advantage
Competencies
Achievement, Drive & Initiative – Level 1
Passion for Kenya Airways – Level 1
Industry and Market Knowledge – Level 1
Collaborating as a Team – Level 1
