Job Description
Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests.
Analyzing and documenting requirements for new products and services and associated controls, customer journeys and notifications, arising from production incidents, new business or customer requests.
Support the Digital Channels banking platform upgrades, closure of audit and Risk issues.
Work with different stakeholders for product delivery ensuring end to end support and adoption of latest technologies to serve business and customer needs.
Support channels systems by ensuring system health monitoring, problem detection & resolution automation.
Maintain good quality documentation of configuration changes made on the platforms including system flows, roles and permissions matrix of the platforms
Support deployment, configurations and support for all digital channels systems.
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