Reporting To: Consultant Collaboration
Job description
The job holder is responsible for supporting the sales teams by assisting the senior solution architect in designing of network solutions in line with clients’ requirements.
Responsibilities
Works with all OEM related online tools for online configurations (for creation of Solution Bill of Materials), opportunity logging, Promotions & Programs, Specialization/ Certification trackers and Partner Plus portals
Liaise with Sales & Presales teams in quotes and reports creations on weekly basis
Scheduling & communicating training details to sales/ presales teams
Identify and recommend solutions appropriate to customers’ needs and responsible for ensuring feasibility of solutions offered through detailed diagnosis of customer requirements; initially small requirements and progresses with experience
Provide ordering support to Support chain through the use of appropriate OEM online tools
Carry out initial customer installations and integrations of specific solutions to include;
Scoping of customer requirements
Investigating integration for third parties
Producing technical design documents
Installation and configuration of solutions
Communicate with implementation Support teams on SOW
Be part of the implementation/ support teams on SOW
Constant learning to keep abreast of Emerging Technologies within the Networking space.
Technical presentation and communication of existing and emerging solutions to customers and internal teams.
Keep excellent working relationships with various OEMs
Proactively or as advised attend internal and external training events to develop relevant knowledge and skills
Take ownership of problems through to effective resolution; develops initiatives to resolve
Provide support to regional offices in terms of quotations, tenders, technical proposals and opportunity locking with vendor
Qualifications
Diploma in IT. (Degree preferred)
CCNA/CCDA
One year (1) technical experience