Job description
Sales
Take the lead on solution design on major RFP, RFQ and Bids in Kenya.
Provide a solution focused consultancy service to either Enterprise or Wholesale/Channel clients, in support of sales colleagues, that will entail the analyzing of complex customer requirements leading to solution design, cost of sale and time to deliver.
Gain a thorough understanding of Key Customer existing and future ICT requirements and document a Technical Account Plan, to be signed off by customer and Key
Account Manager.
Provide fully detailed designs along with cost of sales and predicted time to implement for Key Customer solutions to the sales and commercial teams.
Identify opportunities utilize solution design experience and expertise to provide input into and create architecture for new product development in line with Customer requirements.
Collaborate with the Procurement, Planning, Implementation, Finance and Customer Support teams to drive new customer initiatives across the country and the East African region at large.
Support the sales team on technical presentations to clients.
Understand internal and external roadmaps, technology strategies and product strategies.
Provide coaching and professional development to team-member pre-sales and sales associates in order to enhance their product knowledge, technical understanding and technical sales skills
Use customer knowledge to drive active input in to new product development, pricing and rollout.
Documentation and Reporting
100% accuracy on delivery timelines of all solution designed
Provide solutions that are 100% within budget on their cost of implementation
Build a technical database of all key customers (T-200) with clear technical diagrams of current solutions within first 3 months
2Draw a clear road map/Account Plan on the growth strategy for each customer with all the documents signed by the KAM and the customer within first 6 months
In liaison with Product Managers, Provide a road map design of either New Products or Existing 2.6 At least 90% participation in all New Product Development meetings
Attend at least 4 customer review meetings per month with respective NAMProducts Development for the assigned market segment within first 6 months
Collaboration
Coordinate with internal Product Development
Coordinate with external solution suppliers
Engage with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported.
Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.
Through NAM, Communicate with clients and Regional Presale Manager to provide accurate and timely information in regards to solution designed
Financial
Responsible for generating the most cost effective solution for the customer needs
Typical Outputs
Proposal & RFP documentationBusiness cases and financial illustrations
