Job Purpose: Expertly investigate and analyse customer problems to provide product support of deployed applications, investigate issues and production, application deployment and maintenance, database clean-ups, schedule and maintain back-ups.
Responsibilities
Utilisation of remote consoles and terminal servers to access customer servers
Backup/Restore – Install, upgrade and resolve issues with backup solutions
Operations and maintenance of VAS elements, product design and development, VAS service configuration and testing.
Develop a sound understanding of the existing software applications and interfaces
Adhere to all IS Policies and Standards SLA compliance with regards to user support (quick turnaround times on logged calls)
Setup and execute technical test plans for application change, new deployment and upgrades
Keep all application documentation updated at all times
Construct a proactive maintenance cycle per application
Develop quality code / application components within project timelines
Active participation in the planning of application changes/upgrade/deployment
Education
B.Eng. BSC, BTec, Science or Technology
Work Experience
In-depth understanding of the Microsoft Azure & 0365 platforms
Experience in PowerApp environment (administration & configuration), connectors & gateways
OLAP requirements
Expert in business processes & technology practices to create technical designs.
Technical Skills
Broad knowledge base of application development using an array of application development tools & application development lifecycles
User Requirements analysis standards and methods
Should have very good working knowledge of Oracle (Skills- SQL, PL/SQL)
UNIX knowledge and expertise;
Good knowledge/experience of Telecom, IN, VAS and related technologies (like SMS, MMS, VMS, GPRS, IVR, USSD, Mediation, Billing, Service Provisioning).
Promotion Configuration and implementation.
Good Knowledge of SS7, SIGTRAN, VOIP, MGCP, ISUP, MAP, TCAP, INAP and CAMEL protocols.
Shell scripting with functional routines. Use of complex commands AWK and SED9
Problem debugging/isolation skills for applications/DBs
Behavioural Skills
Self disciplined with an exemplary work ethics
Self Starter, innovative and highly motivated.
Sound interpersonal relationships.
Detail oriented good analytical and problem solving skills
Excellent communication skills, written and oral
Goal-oriented and well-organized – “to win”
Exemplary team-player
