Job Description:
Reporting to the Head of ICT Program & Governance, the role holder will assist the IT Department to align training and development programs with HR, work closely with department heads on the creation of policy and procedure documents and provide daily operations support to employees for both policies and systems documentation.
Job Responsiilities:
Knowledge management of IT Assets/documentations in SharePoint
Work with Enterprise architecture to ensure artifacts are maintained.
Maintain all policy and procedure documents to ensure accuracy
Act as the subject matter expert on policies and procedures across Group IT
Review IT approval forms process and implement in SharePoint or ERP system.
Escalate system related issues to IT Department – track of actions points identified relater to policies and training.
Work hand in hand with IT Department to resolve and support issues that are identified as a process and/or training need
Support in follow up of new hire training as it relates to systems – standardized new employee training
Provide continued education to employees in the form of lunch and learns, spot training, scheduled training
Identify need for training and work with department heads to provide support
Support in business technical user training.
Create training documentation for Implementations
Present training as needed for Implementations
Monitor new process and/or system after implementation to ensure adoption
Qualifications:
Energetic, enthusiastic, self-motivator
Strong communication and writing skills
Must be able to problem solve
Excellent interpersonal skills with ability to work well in both one on one and group situations
Experience coordinating and managing scheduling tasks
3-5 years in similar job/ management or training experience preferred
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