About this opportunity
PMO Hub Manager – BSS is responsible for running the Business Support System (BSS) domain project management unit for all customers in respective cluster. The role is responsible for overseeing all the project management resources with BSS domain expertise to lead the projects within this unit. This unit will ensure that the resources are building capability to lead and deliver projects that requires the BSS portfolio knowledge. This unit will also ensure to enhance project management expertise in new areas such as BSS digitization, 5G BSS.
What you will do
Develop and cultivate project management capability within the designated hub
Manage a team of CPMs supporting the need of all CUs in designated cluster
Drive readiness activities to ensure timely availability of BSS project management capability
Get involved with BSS business across the designated cluster to ensure accurat dimensioning of organization including efficient utilization and billability of resources
Support BSS cluster head in working with SA BSS on product roadmaps, future competence needs and BA initiatives
Develop a positive & productive culture within the extended team
Contribute to the development of a long-term strategy and delivery plans for the business
Support the roll out of PMO initiatives, mandates, and directives.
Drive project management excellence through leading and developing the community in conjunction with unit programs through competence assessment and development practices
Ensure compliance and ethics and exhibit outstanding role-model leadership behaviors
Build a strong project management culture within MMEA CSS organization and improve project managers competence through training, coaching & mentorship
Enforce project management & Operational Hygiene
Drive project excellence through defined programs with a focus on competence and capability, ways of working and tools and processes
Ensure adherence to all Ericsson processes and methodologies especially compliance to XLPM framework
Tip for recruiter: Avoid long shopping list, secure to add most important and relevant responsibilities
You will bring
10+ years of program management experience in leading large-scale sophisticated deliveries with a telecommunication or technology company
7+ years of people leadership & senior stakeholder management experience
Excellent communication and outstanding presentation skills
Domain experience/ knowledge: BSS, IT solutions and agile delivery
Demonstrated experience of having led software development projects using agile-based methodologies.
Deep experience of leading teams in a multicultural collaborative and matrixed environment
Customer focused and desire understand business and customer needs.
Professional demeanor with solid ability to prioritize, manage time and deliver results.
Certification: PMI© project manager certification (PMP) or equivalent. ICT PD certification is a plus.
Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
MBA is an added advantage.
Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM is good to have.
Experience/knowledge of Agile methodologies and certification as ACP/Scrum Master will be a great plus.
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